‘It is Much Easier to Be
Critical than to Be Correct’

Posted by: Joan Marsh on June 9, 2011 at 2:43 pm

There is one overarching imperative that drives this merger:  giving AT&T and T-Mobile USA customers the network capacity they need to enjoy the full promise of the mobile broadband revolution.  The combination of these two companies, and their uniquely complementary networks and spectrum holdings, will create new capacity – the functional equivalent of new spectrum – to handle rapidly escalating mobile data traffic.  Indeed, the capacity of the combined company will exceed that of AT&T and T-Mobile operating separately.  

The winners will be America’s consumers because the extra capacity will enable us to offer them better service — faster data speeds and fewer dropped and blocked calls.    

And with the scale, spectrum, and other resources generated by this transaction, the combined company will be able to offer Long Term Evolution, or LTE — the premier next-generation wireless broadband technology — to an extra 55 million people and more than 97 percent of the U.S. population, all without reliance on government funds.  And that is a big win for rural America because it gives those communities the same high quality broadband service that consumers in urban areas will receive.  It also means more jobs and more investment.  

That investment will also be a win for the innovators in the high-tech industry, who need the bulked up infrastructure to support their next generation of bandwidth intensive applications and other innovative products and services.  

For these reasons, the transaction has drawn tremendous support from across the political and industrial landscape.  Among the many supporters are labor unions, including the CWA, the AFL-CIO, the Teamsters and others representing nearly 17 million workers.  No transaction before the FCC in recent memory has ever garnered such broad support from organized labor. 

This transaction has also received tremendous support from a broad cross-section of the high-tech community.  These are the innovators whose very businesses depend on the availability of robust wireless platforms – and their support is a direct repudiation of claims that the transaction will harm competition, innovation and consumers.  Indeed, the members of the high tech community are among the most sophisticated and informed users of wireless platforms; and they have a unique ability to speak to the merits of this transaction.  They are the ones in the trenches every day investing, inventing and innovating.  That so many of them voiced such strong support is compelling evidence of the transaction’s enormous economic and consumer benefits. 

Opposing this transaction are Sprint and a few other wireless competitors, along with the same inside-the-beltway special interest groups that reflexively oppose all mergers.  They tried gamely last Tuesday to spin the transaction’s enormous benefits as anti-consumer, anti-innovation and anti-competition.  But the fallacy of their opposition is easily unmasked.  Why do Sprint and other wireless competitors oppose this transaction?  Because they are worried, as they claim, that the combined company will cut output, raise prices and stop innovating?   I don’t think so.  Those consequences could only benefit these carriers as well as their shareholders.  

The reason they oppose the merger is because they would prefer to compete against a capacity-constrained AT&T and a standalone T-Mobile USA that lacks financial backing from its parent and has no clear path to LTE.  

But it’s not just that their arguments are transparently inconsistent with their motives.  Motives aside, their arguments don’t stand up to scrutiny.  In the Joint Opposition we will file tomorrow at the FCC, we dissect in detail each of the straw men they advanced.  

1)      Network Capacity Crunch – Contrary to claims that our network capacity issues can be solved without this transaction, we detail the engineering principles that make the extraordinary capacity gains that the combination will yield possible – and nothing close to those gains would be possible without this transaction.   In fact, AT&T is not only already doing the very things they claim we should be doing, but we are the industry leader in them.  We have more Wi-Fi hotspots, for example, than any other carrier.  And we are the only carrier that has created Wi-Fi hot zones in heavy use urban areas, like Times Square, to off-load traffic from our network.  And when merger opponents say in one breath that we are not migrating our customers fast enough to LTE and in the next that we should repurpose the spectrum we are using for LTE to relieve congestion on our legacy networks, they lose all credibility. 

The bottom line is that the combined company will be able to offer more output and higher quality service – and that’s a good thing for consumers even if our competitors don’t like it. We also demonstrate that, by relieving AT&T and T-Mobile from capacity constraints, the merger will expand output, which economists recognize means lower, not higher, prices.   

2)      The Duopoly Myth – From the beginning, merger opponents have ramped up the rhetoric, claiming, for example, that if this merger is approved, the wireless market will become a “duopoly.”  The truth is that a “duopoly” signifies a market with only two sellers, and that is a flatly inapt description of the post-transaction U.S. wireless marketplace.  Commission data shows that today ¾ of Americans have a choice of five or more wireless providers, so, at worst, after this merger they will have a choice of four.  That is not a duopoly.  And it is particularly ironic that Sprint is the leading proponent of the duopoly theory given that Sprint is boasting to Wall Street of its marketplace resurgence, including its recent largest number of net ads (over 1 million) in five years.  

The duopoly myth can be exploded with a single fact:  MetroPCS and Leap together added a remarkable 1.057 million net retail subscribers in the first quarter of 2011 for cell phones, smartphones, laptop USB adaptors, and other personal computing devices.  That figure is greater than the combined net retail additions (postpaid and prepaid) by both AT&T and Verizon for these same types of subscribers (1.026 million) – all in the same quarter that Verizon debuted its version of the iPhone.  

3)      Contriving Conditions and Concessions – Of course there is the expected wish-list of non-merger-related “conditions” designed to extract regulatory concessions that the opponents have not been able to otherwise achieve.  These include proposals to condition merger approval on concessions relating to pricing, mandatory resale, 700 MHz handset interoperability, special access, privacy, receipt of universal service funding, early termination fees, bill shock, and other broad policy issues.  As the Commission has consistently found, such issues should be addressed, if at all, in industry-wide proceedings – not a company-specific merger proceeding.  

In the end, opponents’ submissions are long on rhetoric and short on substance.  As Benjamin Disraeli wisely said, “It is much easier to be critical than to be correct.”  After a close review of the facts and evidence presented in this proceeding, we are confident that the Commission will agree that this merger will generate enormous benefits for consumers, workers and the economy, with no significant harm to competition.

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Comments (11)

As someone who needs a GSM based phone for international travel, AT&T will be my only option for wireless service. How do you not consider that a GSM monopoly?

Honestly, AT&T has lost all credibility with the astroturf groups it’s paying to vocally support this merger.

Ever wonder why AT&T is one of the most despised companies companies in the US? Blog posts like this and your typical anti-consumer attitude is why. AT&T should be broken up and all management should be fired.

Jeremy June 9, 2011 at 11:19 pm

Do you have the same disdain for the scores of happy T-Mobile customers that oppose this merger?

As a T-Mobile customer, I have no desire to become a customer of the carrier that is constantly lowest ranked in customer service and whose network is a constant target of ridicule. The simple truth is that this merger is a play to remove a low cost competitor from the market.

Instead of continuing to play your same talking points, how about trying to sell the merger to those of us who are otherwise likely to bail if this merger is allowed to proceed?

Kevin Krueger June 10, 2011 at 10:47 am

I think the biggest problem that everyone has with this merger is that AT&T has a habit of charging you more and giving you less. They’ve capped data completely, removing any kind of unlimited option. Their plans and rates are not consumer-friendly, and seeing as how they will own all the GSM backhault that MVNO’s use to operate their GSM networks, there’s no way you can say they won’t have a monopoly on GSM in the US. This argument about competition from regional carriers is ridiculous. Regional carriers simply cannot offer the kind of competition required in the market to encourage innovation. AT&T just has no interest in investing the time and money to actually improve their network to the point where they can offere competetive service. On top of it all, their customer service is a nightmare. This deal is bad for consumers, thats the truth, and people are commenting on the FCC filing saying that very thing in droves everyday. Sorry if you don’t like it guys, but everyone hates you, maybe you should consider that fact.

Amar R June 10, 2011 at 11:50 am

Jeremy – Agreed. ATT is the industry leader in anti-consumer moves. Whether it be cutting data caps for its customers, showing highly preferential treatment of its iPhone customers over non-iPhone owners (free early upgrades – only for iPhones) even when both customers are paying the same fees each month, choosing to hold off investment in its network until right before the iPhone got released on Verizon, using its wireline backhaul advantages to consistently undercut the likes of Sprint and T-Mobile, or outright buying out their competition – ATT has shown time and time again, year after year that they have 0 interest in providing the highest quality service to their customers. Rather they would spend their money on marketing, lobbying, and buyouts to stifle innovation, competition, and cut customer services.

Think about this: If ATT had bought out T-Mobile when the iPhone came out, would Android have had a start?

If ATT had bought out T-Mobile 2 years ago, would we have seen the price war between Sprint and T-Mobile that forced VZW and ATT to lower their prices?

ATT – You are horrible.

Jon June 10, 2011 at 12:05 pm

You are not explaining anything about the obvious GSM monopoly you are trying to create. While the rest of the world is heading toward GSM, we will be limited to one, single national GSM provider in the United States. For travelers coming to the US, they will only have one provider for their trips, or will have to purchase new handsets or go with AT&T. How is that choice?

Also, please explain why Verizon has been able to cover so much of America, but AT&T has not.

Mobile broadband to a huge base is wonderful, but this GSM monopoly is confusing.

Sowande Brown-Lawson June 10, 2011 at 2:22 pm

AT&T. We know you want T-Mobile. Badly. But please stop posting some whiny about it every other day. There are maybe six and a half people in the country that know the true details (aka, your lies) behind this deal and are still ok with it. You’re never going to change the rest of our opinion.

Habbit June 10, 2011 at 4:05 pm

AT&T please list 5 carriers (You may include either ATT or Tmo but not both) in an urban setting that arent reselling Sprint/ATT/Verizon/TMO service.

Now try to do it in a suburban setting.

If it was all about providing better service, why not spend money on infrastructure improvement vs. acquistion. AT&T uses 850 MHz, 1900 MHz and now 700 MHz (LTE) for their high speed data while TMO uses 1700/2100 MHz. There is NO way this buyout is going to expand boardband coverage until AT&T purchases and deploys new basestations, antennae, etc. This expense will be same, whether they get TMO or not, and it won’t be a rapid roll out, especially after AT&T writes that $39B check. Additionally, there are very, very few handsets today which have the ability to operate on 1900/1700/2100 (and I do not believe ANY support 700/1700/2100).

Foo Bar June 10, 2011 at 4:56 pm

It is a “Duopoly Myth”…because it will create a single GSM monopoly. 99% of the world uses GSM technology for mobile phones. Here in the US there are only two remaining, AT&T having bought out the 3rd (Cingular) a decade ago, and now they’re trying to buy out the last one. Yet you gloss right over this fact, telling me as a consumer I have 4 or more options. How is it consumer choice that I’ll have to buy all new hardware (i.e. new phone) for this supposed “choice”? It’s like being told I have to go from VHS to BetaMax if I don’t want AT&T.

And what is with bashing T-Mobile as having “no clear path to LTE”? From your posturing, it appears your “clear path” is to buyout any GSM carrier left in the US.

Also, why no mention of what you did to Cingular customers a decade ago? Forcing new contracts at much higher rates, forcing new phones that were unnecessary, your generally poor customer service that hasn’t changed in years? Is that “customer choice”?

I sincerely hope the FCC has some credibility left and can see this as the monopoly it will create.

David King June 10, 2011 at 5:01 pm

A few commentators have expressed concerned about the T-Mobile merger producing a GSM “monopoly” for anyone who needs a phone for international travel.  Like many issues raised in this deal, this concern is based on misinformation spread by opponents to this deal, like Sprint.  While GSM networks initially had an advantage in being able to serve international travelers with roaming needs, for the last several years advances in mobile devices have effectively eliminated that advantage.  CDMA carriers like Verizon and Sprint offer international roaming services using dual mode phones with both CDMA and GSM chipsets.  Sprint calls these devices “worldmode” phones, and they are banded to GSM 850/900/1800/1900 to support extensive international roaming.  The worldwide transition to LTE will of course eventually eliminate any international roaming distinction based on GSM-based air interfaces.
 
There is no such thing as “GSM backhaul.”  There’s just backhaul – capacity that carriers traffic between cell sites and the switching network.  Because T-Mobile is not a provider of backhaul services, this transaction has no impact on the availability of those services in the marketplace.

AT&T Blog Team June 12, 2011 at 9:04 am

Any T mobile customer who does not want AT&T is going to learn AT&T is going to do every thing possible to make it hard to switch carriers. The Verizon customers who are currently going through this have already experienced AT&T’s complete lack of concern for them. They currently have frozen all of our land line numbers making it impossible to bundle with other providers.

Owen Gusler June 14, 2011 at 9:38 am

Obviously the baseless opinion of Sprint has gotten a hold of you guys. The biggest reason why sprint is so strongly opposed to the merger is that if the deal falls though between AT&T/T-mobile sprint would make an offer the buy t-mobile. Deutsche Telekom will sell t-mobile USA one way or another. The best thing to happen for the customers is to sell to a carrier with compatible technologies. Otherwise if sprint was to buy then every t-mobile customer would be forced to buy new handsets from day one.

On the point of customer service with AT&T having the most subscribers out of any carrier it stands to reason that we would hear more about it. AT&T customer is bad, I prefer dealing with At&t customer care than and other carrier, and most people must agree with me, after all AT&T one of the lowest, if not the lowest churn rates in the industry. Like At&t says in this article, base your standings on fact not opinion or other motives.

Brad July 6, 2011 at 3:37 pm

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