Posted by: AT&T Blog Team on May 3, 2012 at 10:56 am
By Jim Bugel, AT&T Assistant Vice President, Public Safety and Homeland Security
This week, we launched our new website to help better educate our customers on protecting their wireless devices and their personal information. You might recall that, just a few weeks ago, we joined our fellow wireless carriers, law enforcement, Senator Schumer and Chairman Genachowski at an FCC event that focused on industry efforts to address the problem of stolen devices.
The new website, which can be found at www.att.com/stolenphone, focuses on the critical importance of passwords – not only to protect the device but the account as well. We encourage our customers to also change their passwords. Often. We also provide guidance on downloading apps that help to protect devices and personal information. We further offer a tutorial on how to back up SIM card contacts. And last, but certainly not least, we provide the steps a customer should take in the event their device is lost or stolen.
Our many efforts to tackle the challenges that stem from the theft of wireless devices are well underway. And our work with the industry as well as governments and the law enforcement community continues. So, stay tuned for more updates as we roll out additional educational tools and materials (and the new database to identify and disable stolen devices) over the coming months.
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Posted by: AT&T Blog Team on April 27, 2012 at 1:14 pm
The following statement may be attributed to an AT&T spokesperson:
“AT&T takes the problem of unauthorized third-party charges, or cramming, very seriously. We provide our customers with tools to understand and manage legitimate third-party charges on their phone bills and we have also put in place an aggressive anti-cramming program that includes strict requirements for customer authorization of third-party charges, monthly tracking of cramming complaints and audits of third-party billers. In addition, last month, we announced that we would limit third-party charges on wireline bills to certain types of charges that are less likely to create opportunities for cramming. The industry as a whole has worked cooperatively with each other, as well as the FCC, to identify ways to help customers effectively manage their bills. And we are committed to continuing this work”
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Posted by: AT&T Blog Team on March 19, 2012 at 10:10 am
By Charlene Lake, AT&T Senior Vice President of Public Affairs and Chief Sustainability Officer
American consumers are in the midst of a communications revolution, and AT&T is proud to be playing a role in it. Powerful devices and services keep consumers connected around the clock and increase the velocity of commerce in this country.
The very viability of our nation’s communications structure and, indeed, the viability of our business at AT&T depend on communities of customers and employees who have the ability to make the best use of the tools we have to offer. After all, it takes people to power the technology that unleashes great change in this country.
That’s why we place such an emphasis on supporting education. AT&T’s Aspire initiative seeks a nation where every student graduates high school ready for a successful college career, or ready to feed the talent pipeline to American business and become productive members of society.
It’s been an inspiration to watch how our original $100 million Aspire program has impacted more than 1 million students across the nation in the past four years. This was done by working with more than 1,000 excellent community and national organizations who like us, understand how important it is to improve graduation rates.
A big part of our impact came through our employees, who worked with Junior Achievement to expose 100,000 students to the real-life world of business through Job Shadow. All across the company our employees opened the eyes of students to the possibilities of their future. Some students rode elevators for the first time. Some who had never been far from their neighborhood got to experience live Telepresence video conferencing connections with students all across the country, and some who believed they were limited in career options realized they could be writers, or engineers or CEOs. And all got to see and hear how their classroom education had real relevance and impact to their future life success. Our employees made a difference in the lives of thousands of students all across the country.
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