Posted by: AT&T Blog Team on April 27, 2012 at 1:14 pm
The following statement may be attributed to an AT&T spokesperson:
“AT&T takes the problem of unauthorized third-party charges, or cramming, very seriously. We provide our customers with tools to understand and manage legitimate third-party charges on their phone bills and we have also put in place an aggressive anti-cramming program that includes strict requirements for customer authorization of third-party charges, monthly tracking of cramming complaints and audits of third-party billers. In addition, last month, we announced that we would limit third-party charges on wireline bills to certain types of charges that are less likely to create opportunities for cramming. The industry as a whole has worked cooperatively with each other, as well as the FCC, to identify ways to help customers effectively manage their bills. And we are committed to continuing this work”
